The pandemic has had catastrophic effects on operations all around the world, however, now is the time to be agile. If this means a pivot in how you operate, be it temporary or permanent, then embrace it, but keep in mind that speed is key.
We’ve seen brands turn what is an awful situation, into opportunity. Alcohol brands switching to producing hand sanitiser, engineering businesses developing respirators - this is by no means the end of the road, it could just be a different route than the one you had planned.
Consistent communication is always vital in business, but particularly when scaling. Being up front with your team is a must and in these extremely uncertain times, and that honesty is more important than ever.
Bear in mind that this goes two ways; as leaders you should of course, be the one paving the way in terms of vision and moving the business forward, however allowing yourself the opportunity to be challenged by your team can be a highly-effective way to innovate and implement ideas you perhaps hadn’t considered.
It’s impossible to be prepared for every eventuality, so it’s imperative that you act with complete transparency and deliver any tough decisions with fair reasoning. Combine that with in-depth preparation and an openness to learn, and you’ll give yourself the best possible chance of scaling your business successfully.